Refunds

Refund Policy

The Full Pack is a digital download delivered by email the moment your payment clears, so all sales are normally final — but we are a tiny shop run by a real person, and we are happy to refund when something is genuinely wrong.

Effective date:

1. What you are buying

The Full Pack is a one-time digital purchase — a ZIP file containing PNG emotes sized to 28×28, 56×56, and 112×112, ready to upload to your Twitch channel. Once we email your download link, the product is considered delivered. There is nothing physical to ship and nothing to recall if you change your mind, which is why digital-goods policies are stricter than ordinary e-commerce policies.

2. When we say yes to a refund

We will issue a full refund if any of the following is true:

  • Duplicate charge. You were charged twice for the same order. We refund the duplicate in full within 5 business days.
  • Delivery failure. You did not receive your download email within 24 hours of payment, and we cannot deliver it to you after you contact us.
  • Technically broken files. A file inside the ZIP does not open or does not match the published 28×28 / 56×56 / 112×112 size on a supported setup. We will either send a fixed ZIP or issue a refund, your choice.
  • Legal right of cancellation. You live in a country that grants you a mandatory withdrawal period for digital goods (for example, the EU/UK 14-day cooling-off period) and you have not yet downloaded or unzipped the pack. We honour that right.

3. When we say no

To keep the price at $9.95 and fair to other customers, we cannot refund for:

  • Buyer's remorse after you have downloaded and unzipped the pack.
  • Discovery that the emote subject matter does not match your channel after the file is already in use.
  • Refund requests filed more than 30 days after the order date.
  • Chargebacks filed without contacting us first. Please email us first — most issues take one message to resolve.

4. How to ask for a refund

  1. Email [email protected] from the address you used at checkout.
  2. Include your order ID (it appears in your confirmation email and on your bank statement as WAFFO *MAKETWITCHEM).
  3. Tell us what happened in one or two sentences — a screenshot helps if there is a download or file problem.

We confirm receipt within 2 business days and resolve confirmed refund requests within 5 business days. Refunds go back to the original payment method through Waffo Pancake; your bank may take a few extra days to post it.

5. What happens after we approve a refund

  • We revoke access to the download link tied to that order.
  • You agree to delete the unpacked files from any device or backup.
  • If the order was part of a Bundle, the Bundle price becomes a la carte pricing for any packs you keep.

6. Chargebacks

We would much rather refund you directly. If you open a chargeback without contacting us first, we will respond with the order records (your email, the products delivered, the time of delivery, and our accepted Terms and Refund Policy). That response usually results in the chargeback being reversed, with the bank adding a chargeback fee on top — which we would prefer neither of us to pay.

7. Bundles and future products

If we launch bundles, credit packs, or subscriptions in the future, this Refund Policy will be updated before they launch. Subscriptions will always be cancellable from your account settings, with at least the first 7 days refundable for new subscribers as long as usage has stayed within a fair-use cap.

8. Contact