Contact
Talk to a real person.
We are a small shop, so every email lands in one inbox and is read by a human. We try to reply within one business day during weekdays in UTC+8; longer questions or anything that needs a refund check may take up to two business days.
Direct email
Pick the address that matches what you need. They all go to Emote Studio (one person), but they auto-tag so we can reply in the right mode (support vs. refunds vs. legal).
- General & product questions [email protected]
For saying hi, suggesting a feature, sending a clip of your stream, or just generally chatting.
- Support, billing & download help [email protected]
Did not receive your download link? File won't unzip? Wrong charge on your statement? Need a duplicate receipt? Send it here.
- Refunds [email protected]
Include your order ID and what happened. See the Refund Policy first; most cases are covered.
- Refunds [email protected]
Include your order ID and what happened. See the Refund Policy first; most cases are covered.
- Legal & privacy [email protected]
For data-subject requests (access, deletion, correction), DMCA, takedowns, or anything privacy-policy-shaped.
- Security reports [email protected]
If you found a vulnerability, please use this address and give us a chance to respond before disclosing publicly. We acknowledge within 48 hours.
Frequently asked
I bought the Full Pack but I never got the download email.
Check your spam folder for an email from us — the sender is
[email protected]. If it isn't there,
email [email protected]
from the address you used at checkout and we will resend it.
What's your average reply time?
Same day for short questions on weekdays. Up to 2 business days for refund, billing, or anything that needs us to dig into an order record. We never outsource support; every reply comes from Emote Studio.
Do you offer custom emote commissions?
Not directly through this site — we focus on the tool and the pre-made packs. We may take a handful of commissions a year from regulars; if you have a project in mind, drop us a line at [email protected] and we will see.
Will my data be safe if I contact you?
Yes. We delete support emails up to 3 years after our last exchange, we never share your email with anyone outside the providers that help us run the site, and you can ask us to forget you at any time. Full details in the Privacy Policy.
Do you have a phone line?
No. A tiny shop like ours cannot staff a phone line honestly, and we'd rather you get a fast written reply from a real human than a phone tree. Email goes straight to a person.
Postal address
Emote Studio is an individual-operator business and does not publish a postal address. If you need one for legal correspondence, email [email protected] and we will reply within 2 business days.
Service hours
We aim to answer every email, but we live in the UTC+8 timezone and
take weekends off. If you email us Saturday night you'll hear back
Monday or Tuesday. If something is on fire (a security report,
a payment outage) please mark the subject line [URGENT]
and we will treat it accordingly.